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Frequently Asked Questions

  • Will I be charged sales tax?

    Sales tax will not be applicable for purchase on TopDiamond.

  • What if I want to return my order and I cannot find the certificate?

    Any item order with a diamond grading certificate must be accompanied with the returned item.
    A $250.00 USD fee will be charged to replace the diamond grading certificate.

  • Can you laser inscribe my diamond for me?

    All of our TopDiamond diamonds are laser inscribed.
    If you find a diamond that is not laser inscribed, we would be more than happy to inscribed it for you for an additional fee.
    Simply contact a representative at [email protected] or 1-888-966-9889 for further information.

  • What if I need to resize the ring?

    TopDiamond offers complimentary ring resizing during the first year.
    Simply contact a representative at [email protected] or 1-888-966-9889.

  • Can I buy from you if I live outside the United States?

    We are proud to ship to more than 40 countries around the globe.
    View our "International Shipping" page for the details.

  • What if I can't find the diamond I want on your site?

    Please call 1-888-966-9889 to speak with a TopDiamond sales representative about a special ordered diamond.

  • What payment methods do you accept?

    For your convenience, we offer the following payment methods:

    * Credit cards: Visa, MasterCard and American Express.
    * Bank wired: Arrange payment through your bank and receive a 1.5% discount.
    * Bank wired payments are accepted on all orders.
    * Paypal.
    * Gift certificates may only be used for orders in US dollars.


  • Are Your Prices Flexible?

    * TopDiamond has over 100,000 certified diamonds for your selection
    and we guaranteed to beat all online competitor's prices. If you can present proof of the same diamond at a lower price, we will match our competitor's price and give you a $100 CASH.
    * Please contact a representative at 1-888-966-9889 or [email protected] for any questions.

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& 30 Day Return*
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